Shipping

Times & costs will be calculated at check-out.

Once your order has been shipped, you will receive an email containing your order details and tracking number, which you can use to track your order online. 

Please note:

  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer.
  • Our delivery time starts from the moment an order begins processing and includes a 24 - 48 hour period where your items will be packed and shipped.
  • Inclement weather conditions and international customs are also not factored into delivery time and may cause delays.

 

MEXICO

If you are shipping within Mexico, local sales tax will be charged on all orders (where applicable).

You can choose between Standard Shipping (3-5 days) & Express Shipping (1-2 days)

INTERNATIONAL 

All international deliveries are done with express shipping, times will vary from 2-12 days according to the country.

International shippings are DDU (Delivery Duty Unpaid), which means product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Some extra documentation may be requested by the courier to release the package, this depends on your country's custom policies.

INSURANCE

We insure every package against theft and accidental damage while in transit, until it is delivered to your specified address. Once the package is delivered, we are no longer responsible for your purchased goods. If you are sending this package as a gift, the person who signs for the package confirms receipt and is accountable for the merchandise. If your box is damaged upon arrival, we recommend that you refuse the delivery. Please notify us at info@donatellafabio.com if you have refused a package.