FAQs

How do Pre-orders work?

Pre-Orders are couture garments and are made exclusively under request.

You must select the size closer to yours, and our team will contact you to instruct you into how to take your own measurements so that the garment is made accordingly.

If you preorder Products, you will be required to pay fifty percent (50%) of the amount due as a deposit at the time you place your order, exclusive of shipping fees and taxes. We will charge the remaining fifty percent (50%) of the amount due, plus shipping fees, it may include taxes or duties owed at such time as the Product is ready for shipment. 

Once a Pre-order has been confirmed you have 48 hours to make changes to the order. This includes size changes, color changes, style changes, etc. As soon as the preorder has been placed it cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. Any delays, production changes, or cancellations will be communicated to the customer as soon as it is confirmed by the designer. Any other cancellation requests are at the discretion of Donatella Fabio, and may only be refunded as Site Credit.

 

How long will it take to receive my Pre- Order?

Please be aware that because of the “pre-sale” nature of such transactions, you should expect a wait period of approximately three to four (3 to 4) months between the date you place your order and the date that the Product is ready for shipment. The estimated delivery window will be noted on the Product page of each item.

 

Can Pre-Orders be returned or canceled?

Pre-orders cannot be canceled nor returned due to fact that they are couture custom garments and are made exclusively under request, although they cannot be returned they can be sent back for fitting alterations (these expenses must be covered by you) or you can visit the boutique in Mexico City to have the dress fitted with the Designer at no extra costs, this applies only for fitting alterations any other alterations have an additional cost which will be quoted in advanced at the discretion of Donatella Fabio.  

 

Can Pre-Orders be fitted by the designer?

We offer fitting alterations at no extra costs in our boutique in Mexico City. You can choose to have a fitting in the boutique before the item is shipped to you. Please contact us at info@donatellafabio.com is you choose to do this.

 

What are the Buy Now, Wear Now products?

They are all the products we have in stock in our boutique, and are ready to be shipped. 

 

Can Buy Now, Wear Now products be returned or canceled?

We are pleased to accept timely returns of new and unused products within 28 days from the date you received your order, this only applies for Buy Now, Wear Now products. Products purchased with discount cannot be returned. 

Buy Now, Wear Now & On Sale orders may be canceled any time before the order is packed by contacting info@donatellafabio.com as soon as possible. You will receive a full refund, including any shipping, duties, and/or regional taxes.

 

How long does it take for my order to arrive?

We do international express shipping, times will vary from 2-12 days according to your country.

If you are shipping within Mexico, you can choose between Standard Shipping (3-5 days) & Express Shipping (1-2 days)

Please note:

  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer.
  • Our delivery time starts from the moment an order begins processing and includes a 24 - 48 hour period where your items will be packed and shipped.
  • Inclement weather conditions and international customs are also not factored into delivery time and may cause delays.

 

What is the fit of the garments?

You can visit our Sizing Chart to see the measurements we usually use for each size. If you have questions of the fitting of a specific garment you can contact us at info@donatellafabio.com before your purchase so we can guide you into the right size.

 

*For any other questions please contact us at info@donatellafabio.com