Exchanges & Returns

Return  & Exchanges Policy

BEACHWEAR POLICY

SWIMWEAR & BEACHWEAR

All Returns & Exchanges must meet the following requirements:

  • Merchandise must be unworn, unwashed, undamaged and unused.
  • Merchandise must be free of make-up, deodorant, or any other stains.
  • Merchandise must have all original tags, Hygienic liners & must be in original packaging.
  • The package must be postmarked within fourteen (14) days of delivery.

    Please Note
  • Items sold with discount are not eligible for refunds or exchanges
  • Shipping and handling charges are non-refundable.
  • Packing slip MUST be included so we can place the order / know where and who it belongs to.
  • Returns/exchanges shipping will be at the customer’s expense, we do not reimburse such shipping charges
  • Returns/exchanges are processed within 10 business days.
  • You will be notified via email once your return/exchange has been processed.
  • If the item requested for exchange is unavailable, we will reimburse you.

 Return/Exchange Process

Send an email to info@donatellafabio.com explaining that you would like to return / exchange your order and your reasoning. Please also detail if you would like to return only a specific item(s), if this is the case which items or all. Please also detail if you would like to exchange, which item(s) you would like to exchange and for which size / color. We will then get back to you with an answer within 24 working hours of receiving your email to make sure we have the desired exchange in stock.

Safely package and ship the merchandise within fourteen (14) days of receiving your shipment to:

Donatella Fabio

Aristóteles 110, 2nd Floor,

Polanco, Mexico City, Mexico

11550

Tel. 55 52821653

 

Please include the original packing slip you originally received with the package. *VERY IMPORTANT so we know who is sending the package back / what your order number is etc. Without the packing slip no orders can be returned / exchanged.

We strongly recommend that you obtain tracking or delivery confirmation for your package.  Donatella Fabio Beachwear is not responsible for lost or misdirected returns and exchanges.

Any returned products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by Donatella Fabio. Please allow 5-10 business days for your return/exchange to be processed. 

 

Faulty Products

Donatella Fabio goes through a strict inspection of every product before shipping but in case any Products received are damaged they will be considered faulty. Consumers will have 3 days after receiving the product to claim a faulty product, and will have to include photos of the unused item and a description of what was wrong to: info@donatellafabio.com

Items that become damaged as a result of normal wear and tear are not considered to be faulty. Donatella Fabio Beachwear will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.

Damaged or faulty products will be replaced, where possible and subject to availability. Where possible we will offer to replace the faulty item. If a product cannot be replaced or repaired, you are entitled to a full refund.

 

DONATELLA FABIO COUTURE

RETURNS & EXCHANGES POLICY

Return shipping on all orders must be paid in full by the consumer. We are pleased to accept timely returns of new and unused products within 28 days from the date you received your order, this only applies for Buy Now, Wear Now products. Products purchased with discount cannot be returned. Pre-orders cannot be canceled nor returned due to fact that they are couture custom garments and are made exclusively under request, although they cannot be returned they can be sent back for fitting alterations or you can visit the boutique in Mexico City to have the dress fitted with the Designer at no extra costs, this applies only for fitting alterations any other alterations have an additional cost which will be quoted in advanced at the discretion of Donatella Fabio. Returns can be refunded as Site Credit or to the original method of payment, where applicable. Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including Donatella Fabio hanging tags. Other designer packaging such as belts, dust bags, authenticity cards, and tags should all be included where provide. If your order did not include the proper packaging please email info@donatellafabio.com

Any returned products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by Donatella Fabio.

Faulty Products

Donatella Fabio goes through a strict inspection of every product before shipping but in case any Products received are damaged they will be considered faulty. Consumers will have 3 days after receiving the product to claim a faulty product, and will have to include photos of the unused item and a description of what was wrong to: info@donatellafabio.com

Items that become damaged as a result of normal wear and tear are not considered to be faulty. Donatella Fabio will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.

Damaged or faulty products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a product cannot be replaced or repaired, you are entitled to a full refund.

Late Returns

Any product returned outside of the 28-day return policy are at the discretion of Donatella Fabio, and may not be accepted or only accepted for Site Credit.

Product Colors

We have made every effort possible to ensure the colors are displayed as accurately as possible. However Donatella Fabio cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item, or would like to order an item in a specific color please contact info@donatellafabio.com prior to placing your order.

Final Sale

These are all products that are not eligible to be returned and will be noted in the Product Details. No returns or exchanges will be accepted for Pre-Order items and On Sale items.

Return Process

**Return Process: Format address as: 
Donatella Fabio
Aristoteles 110, 2nd Floor,

Polanco IV sección, Mexico City

Mexico 11550

 International orders must include 3 copies of the commercial invoices of the products being returned. This is to prevent any delays with clearing international customs.

Orders will be sent via UPS or DHL or FedEx or Estafeta.

You may return goods at your sole risk and expense using any safe and secured means including insurance of the products. We do request that you contact us at info@donatellafabio.com regarding such returns. Please note that Donatella Fabio may not accept liability for any goods returned to us with bad packaging from customers that may harm the goods. Returns may be sent to the address below:

 

Donatella Fabio
Aristoteles 110, 2nd Floor,

Polanco IV sección, Mexico City

Mexico 11550